Refund & Cancellation Policy
Effective 14 May 2026
We price by outcome and ship in days, not quarters — which means our refund posture is more generous than the industry default, but conditional on the specific guarantee that ships with each SKU.
Productized monthly SKUs
Each SKU ships with a written, measurable guarantee (e.g. "5× the monthly fee in Q1 or we work free until you hit it" for AI Receptionist; "4× monthly fee recovered in 90 days or 100% refund"for D2C Cart Recovery). Refunds are processed if and when those specific guarantee conditions are triggered, per the SKU's written terms.
You can cancel any monthly SKU with 30 days written notice. Pre-paid months past the cancellation window are refunded pro-rata. The one-time setup fee is non-refundable once implementation has started (unless explicitly covered by a SKU guarantee).
Custom builds & one-time engagements
Custom builds follow milestone-based billing (typically 40 / 40 / 20 at kickoff / mid-milestone / delivery). Refunds for in-progress work are governed by the specific termination clause in your statement of work, which generally allows pro-rata refund of unused engineering time minus any non-recoverable third-party costs.
Free audit
The 45-minute audit is free. There's nothing to refund.
How to claim a refund
Email nsawant@nvsx.in or WhatsApp +91 880 545 9545 with your engagement reference and the specific guarantee clause you're triggering. We acknowledge within 2 business days and process valid refunds within 14 business days via the original payment method.
What we will not refund
- Work delivered to written spec where the client subsequently changed their mind about the spec.
- Setup fees once implementation has begun (unless covered by an explicit SKU guarantee).
- Third-party costs paid through (WhatsApp BSP fees, Razorpay charges, cloud hosting, frontier-model API usage, etc.).
We'd rather not take an engagement we can't deliver on. If the audit call surfaces doubt either way, we tell you on the call — not after invoicing.